Terms of use

Seller information

Registered name: DEV&ART d.o.o. za trgovinu i usluge 
Short name: DEV&ART d.o.o. 
Registered office: Ulica Ivana Meštrovića 35, 10360 Sesvete 

Registered in the Zagreb Commercial Court register under case number Tt-21/30848-5

Bank: ERSTE&STEIERMÄRKISCHE BANK D.D.
IBAN: HR7324020061101039118

OIB: 25642334580
MBS: 081382757
Authorised representative: Nuria-Godvera Marei Nsonde

Telephone number: +385 92 3968 946
Email address: contact@devart.hr 

The consumer, as the buyer, enters into a sales contract with DEV&ART d.o.o. za trgovinu i usluge, Ulica Ivana Meštrovića 35, 10360 Sesvete (hereinafter: DEV&ART d.o.o.), as the seller. 

Legal entities acting as buyers are subject to the Civil Obligations Act and the Electronic Commerce Act; the Consumer Protection Act does not apply to them. These Terms of Use apply to legal entities insofar as they concern the main product characteristics, the contract formation process, product prices, payment methods and dispatch, delivery methods, delivery costs and general information. At its discretion, the seller may grant a legal entity, in an individual case, rights otherwise available to a buyer who is a consumer. 

A user is any person who uses the website www.locsandbraids.art, including every buyer and visitor to the website www.locsandbraids.art. 

Sales contracts concluded through the website www.locsandbraids.art are governed by applicable legal provisions, taking particular account of the principles and provisions of European Union directives and regulations. Entering into a contract through the website www.locsandbraids.art constitutes entering into a distance contract. 

These Terms of Use also constitute pre-contractual information where a sales contract is concluded by a consumer: any natural person entering into a legal transaction or acting in the market outside their trade, business, craft or profession. This applies where a contract is concluded between a trader and a consumer under an organised distance sales or service-provision scheme, without their simultaneous physical presence in one place, using exclusively one or more means of distance communication up to and including the conclusion of the contract. 

Means of distance communication are any means that can be used to conclude a distance contract without the simultaneous physical presence of the trader and the consumer, such as the internet and email. 

The contract is concluded when the seller receives an electronic message containing the buyer's statement accepting the offer. The seller may terminate the sales contract if the buyer does not pay the purchase price and is not required to deliver the products until payment has been received, unless the buyer has selected cash on delivery. If the buyer does not collect the parcel and it is returned to the seller, the seller will not make further delivery attempts. 

The content of the website www.locsandbraids.art is available in Croatian. The official language for concluding sales contracts is Croatian. 

Main product characteristics

The buyer can find the main product characteristics on the website www.locsandbraids.art. 

DEV&ART d.o.o. reserves the right to change information on the website, including product prices and promotional offers, without prior notice. 

The main product characteristics and price are described alongside the product image. Prices, payment terms and promotional offers apply only at the time of ordering and/or payment. 

Contract formation process

Purchases are made on the DEV&ART d.o.o. website, www.locsandbraids.art, by completing the designated form. The buyer must provide all requested information. A purchase may be made only after the buyer confirms that they have read, understood and accepted the Terms of Use and acknowledge that the order entails an obligation to pay. Purchases can be made 24 hours a day, 7 days a week. DEV&ART d.o.o. is not responsible for the cost of the computer equipment or telecommunications services required to access the service. The buyer will receive an email confirming the order (receipt of the electronic message containing the buyer's acceptance of the offer) and the dispatch of the parcel. 

If, for any reason, DEV&ART d.o.o. cannot deliver an ordered product, the order processing time no longer applies. A DEV&ART d.o.o. employee will contact the buyer by telephone or email to arrange delivery of a replacement product or cancellation of the ordered product and, where applicable, termination of the contract. 

Only their legal representatives may request purchases on behalf of minors or persons wholly or partly deprived of legal capacity. 

Purchases are made by ordering available products selected by the buyer on the basis of a photograph and a basic description. Photographs are illustrative and may not always correspond to the available products in every detail. The purchase can be completed in a few simple steps from the comfort of the buyer's home, anywhere in the world. 

1. Products can be searched using various criteria. Entering a term in the "Search" field displays products related to that term. The buyer may select a product of interest and read its available description to decide independently whether it meets their needs. Products are selected from the DEV&ART d.o.o. catalogue, which is organised by product type.
   
2. Products are ordered electronically. Clicking "Add to basket" adds the selected product to the basket. Adding a product to the basket does not reserve, order or purchase it. The buyer can continue adding products by selecting another product category or clicking "Add other products", remove a selected product by clicking "Remove", or finish selecting products by clicking "Buy". Clicking "Buy" takes the buyer to a page where the following information is required to place an order: email address, first name, surname, street, house number, city, country, postcode and telephone number. Registered users can sign in by clicking "Sign in" and entering their email address and password. The buyer must then select delivery by a delivery service. The purchase cannot proceed without ticking "I have read and accept the Terms of Use", confirming that the buyer has read, understood and accepted these Terms of Use. If the buyer wishes to purchase the products in the basket, they can click "Continue and choose a payment method". They must then select the payment method (cash on delivery, paid to the courier upon receipt) and the billing address, which may be the same as the delivery address or a different address. To confirm the order, the buyer clicks "Place order".
   
3. After the buyer places an order, the seller will email the Terms of Use together with the order confirmation, confirming the concluded sales contract and its number, and acknowledging that the order has been received and is being processed.
   
4. The seller will email the buyer to confirm that the parcel has been dispatched.
   
5. If the buyer does not receive the paid-for products within the agreed delivery period, they must notify DEV&ART d.o.o. by email at contact@devart.hr.
   
6. If the buyer has not received the purchase confirmation by email, they must contact the seller at contact@devart.hr or on +385 92 3968 946 on working days between 11:00 and 16:00.
   
7. If there are any problems or uncertainties during ordering, the buyer may contact DEV&ART d.o.o. at contact@devart.hr or on +385 92 3968 946 on working days between 11:00 and 16:00. 

Product prices, payment methods and dispatch

The buyer undertakes to pay for the ordered products using one of the following payment methods: 

• Cash on delivery (upon receipt of the parcel) allows the buyer to pay the order amount to the courier when it is delivered to the address. Cash on delivery is available only in cash.
• Payment by payment slip, bank transfer or online banking.

The product will be delivered to the buyer within the Republic of Croatia within 10 working days (excluding Saturdays, Sundays and non-working days) of the conclusion of the sales contract. We normally hand the product to the courier (GLS Croatia d.o.o.) within 1 to 4 working days of the conclusion of the sales contract. 

The agreed purchase price includes all taxes and charges and is expressed in euros. 

Delivery methods

DEV&ART d.o.o. delivers orders within the timeframes stated under "Product prices, payment methods and dispatch". Products are delivered by the following companies: 

• GLS Croatia d.o.o., Stupničke Šipkovine 22, Donji Stupnik, OIB: 88360795357  

DEV&ART d.o.o. checks the condition of every ordered product before dispatch.

TDelivery costs

Delivery within Croatia is free for purchases over €70.00. For purchases up to that amount, delivery costs are payable by the buyer.

DEV&ART d.o.o. delivers products only within the Republic of Croatia, Slovenia, Serbia, Bosnia and Herzegovina, and Montenegro.

Buyers must receive and inspect the parcel in the courier's presence to avoid subsequent complaints about possible damage during delivery. 

If DEV&ART d.o.o. cannot deliver an ordered product, it will notify the buyer. The buyer may cancel the order or wait until the product is available again. If DEV&ART d.o.o. cannot deliver within the agreed period, it will notify the buyer, who must allow a reasonable additional period for fulfilment of the sales contract. 

If the buyer does not collect the product or refuses it without a valid reason, DEV&ART d.o.o. reserves the right to seek reimbursement of handling, transport and any other costs. 

General information

Before using the website www.locsandbraids.art (hereinafter: the website), owned by DEV&ART d.o.o., users and buyers must familiarise themselves with its Terms of Use. Any further questions about the Terms of Use may be sent to contact@devart.hr. 

By accessing the website or using any part of its content, the user accepts the Terms of Use of www.locsandbraids.art, all other rules and terms governing the website, and the services provided through it. Users agree not to use the website in a way that harms its authors or third parties and accept all risks of using the website and its services. A user who does not agree must stop using the website and its services. 

Copying, downloading, saving, taking screenshots for further use, scraping, automated collection, public publication, distribution, sale, modification, adaptation or use of photographs, images, product visuals, texts and other content from locsandbraids.art is prohibited without prior written permission from DEV&ART d.o.o.

In particular, using our photographs, images and product visuals as input data, reference images, style references, image-to-image inputs, prompts, datasets, training material, fine-tuning material or for any other form of processing in artificial intelligence, generative AI, machine learning, computer vision or similar technologies is prohibited.

DEV&ART d.o.o. expressly reserves all rights concerning text and data mining (TDM), scraping, AI training, generation of derivative visuals and use of content in generative AI systems. Such use is not permitted without prior written permission from DEV&ART d.o.o.

DEV&ART d.o.o. endeavours to provide the best possible website experience. This includes monitoring server operation, increasing capacity as user numbers grow, providing customer support and resolving system errors and problems. DEV&ART d.o.o. accepts no responsibility for problems with the operation of the website or its services and cannot guarantee uninterrupted or error-free use. The user acknowledges that access may occasionally be interrupted or temporarily unavailable. 

Users use the website at their own risk. DEV&ART d.o.o. is not liable in any way for damage users may suffer through use of www.locsandbraids.art. The authors and other natural or legal persons involved in creating, producing and distributing the website are not liable for damage arising from its use or inability to use it. 

DEV&ART d.o.o. reserves the right to block users' access to www.locsandbraids.art if it considers that the website is being used inappropriately. 

DEV&ART d.o.o. reserves the right to refuse anyone access to www.locsandbraids.art at its own discretion. The user undertakes to use the website without jeopardising its resources or services. Inappropriate use is prohibited and will result in access being revoked. 

DEV&ART d.o.o. reserves the right to amend or supplement the Terms of Use at any time. Changes take effect on the day they are published on www.locsandbraids.art. Continued access to the website or use of any part of its content constitutes acceptance of the amended Terms of Use. DEV&ART d.o.o. recommends checking them periodically for changes. 

DEV&ART d.o.o. reserves the right, at any time and without prior notice, to change, supplement or discontinue any part of its business, including the website or any part of it, its services and subpages. This includes, without limitation, changes to the availability of content or new information, transmission methods, and rights to access or use the website. 

Users are required to use the website in accordance with applicable laws and general moral and ethical principles. DEV&ART d.o.o. may monitor the website's content and use at any time to ensure compliance with the Terms of Use and applicable laws. Changes to the Terms of Use take effect immediately upon publication on www.locsandbraids.art. 

These Terms of Use also incorporate the General Personal Data Protection Terms. 

Material defects

DEV&ART d.o.o. (hereinafter: the seller) is liable for material defects in the product up to the transfer of risk to the buyer (when possession is handed to the buyer or a third party designated by the buyer other than the carrier), whether or not the seller knew of the defect. The seller is also liable for defects arising after the transfer of risk if they result from a cause that existed beforehand. A defect appearing within 1 month of the transfer of risk is presumed to have existed at that time, unless the seller proves otherwise or the nature of the product or defect indicates otherwise. A defect exists: 

1. if the product lacks the properties needed for its ordinary use or marketability; 
2. if the product lacks the properties needed for the buyer's intended special use, which was known or should have been known to the seller; 
3. if the product lacks expressly or implicitly agreed or prescribed properties and characteristics; 
4. if the seller delivers a product that does not match the sample or model, unless the sample or model was shown for information only;
   
   
5. if the product lacks properties normally found in other products of the same kind that the buyer could reasonably expect given its nature, particularly considering public statements by the seller, manufacturer or their representatives about its properties (advertising, labelling, etc.). 

The consumer must notify the seller of visible defects within two months of discovering them and no later than two years after the transfer of risk to the consumer. 

If a defect that could not be detected by a normal inspection upon receipt becomes apparent later, the buyer must notify the seller within two months of discovering it, failing which they may lose their rights. 

The seller is not liable for defects that appear more than two years after delivery. A buyer who has notified the seller of a defect in time loses the associated rights two years after sending the notification, unless the seller's fraud prevented the buyer from exercising them. 

If a material defect is established, the seller may have one of the following obligations, in accordance with the Civil Obligations Act: 

1. remedying the defect; 
2. providing a replacement product without the defect; 
3. reducing the price; 
4. terminating the contract.
   
   

Rights arising from material defects are governed by the Civil Obligations Act. 

In addition to liability for material defects, the trader provides customers with warranty rights for a period of 24 months. 

Where the buyer is a legal entity, the Civil Obligations Act governs material defects. In particular, where its rules for legal entities differ from those stated in these Terms of Use, the Civil Obligations Act applies. 

Right of withdrawal

The consumer may withdraw from the contract within 14 days without giving a reason. 

The 14-day period begins on the day possession of the product is handed to the consumer or a third party designated by the consumer other than the carrier. 

If the consumer orders multiple products in a single order for separate delivery, or goods delivered in several parts or consignments, the 14-day period begins when possession of the last product or consignment is handed to the consumer or a third party designated by the consumer other than the carrier. 

If regular delivery of goods over a specified period has been agreed, the 14-day period begins when possession of the first product or consignment is handed to the consumer or a third party designated by the consumer other than the carrier. 

If the consumer has not been informed of the right of withdrawal, that right expires 12 months after the end of the initial 14-day period. 

If the seller informs the consumer of the right of withdrawal within those 12 months, the right expires 14 days after the consumer receives that information. 

To exercise the right of withdrawal, the consumer must inform the seller of their decision before the 14-day period expires by sending an unequivocal statement by post to DEV&ART d.o.o., Ulica Ivana Meštrovića 35, 10360 Sesvete, or by email to contact@devart.hr. The statement must include their first name and surname, address, telephone number or email address. The seller will acknowledge receipt of the withdrawal statement by email without delay. Upon withdrawal, each party must return what it received under the contract. Unless the seller has offered to collect the returned goods, the seller must reimburse payment only after the goods have been returned or after the consumer provides proof of sending them back, whichever the seller learns of first. The seller is not required to reimburse additional costs resulting from the consumer expressly choosing a delivery method other than the cheapest standard delivery offered by the seller. Reimbursement must use the same payment method used by the consumer unless the consumer expressly agrees to another method and incurs no additional fees as a result. 

Unless the seller has offered to collect the returned goods, the consumer must return them without delay and no later than 14 days after informing the seller of their decision to withdraw. 

The consumer is considered to have returned the goods on time if they send them or hand them to the seller or an authorised recipient before the deadline expires. 

The consumer must bear all direct costs of returning the products. The consumer is liable for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the products. 

To establish the nature, characteristics and functioning of the goods, the consumer may handle and inspect them only as would normally be permitted when buying them on the seller's premises. Goods intended for return within 14 days must not be installed, used or removed from their original packaging. In particular, the buyer must not take actions that would not be permitted in the seller's physical store or that would reduce the goods' value. 

During the period in which the consumer exercises the right of return, the goods must be kept with due care and handled diligently and conscientiously. If handling reduces the product's value, the seller will deduct the corresponding amount from the purchase price received, based on its own assessment using objective criteria for each individual case. 

The right to withdraw from a sales contract does not apply in the following cases: 

• where the contract concerns sealed goods unsuitable for return for health or hygiene reasons that were unsealed after delivery;
  
  
• where the contract concerns accommodation other than residential accommodation, transport of goods, vehicle hire, catering or leisure-related services to be provided on a specified date or during a specified period.
  
  

The section of these Terms of Use entitled "Right of withdrawal" does not apply to legal entities. The Civil Obligations Act and the Electronic Commerce Act apply to them.

How consumers can submit written complaints

In accordance with Article 10 of the Consumer Protection Act, consumers may submit complaints by post to DEV&ART d.o.o., Ulica Ivana Meštrovića 35, 10360 Sesvete, or by email to contact@devart.hr.

For DEV&ART d.o.o. to respond to a written complaint not submitted by email, consumers are asked to provide their correct first name, surname and the address to which the response should be sent. DEV&ART d.o.o. is legally required to respond in writing within 15 days of receiving the complaint. 

In the event of a dispute, DEV&ART d.o.o. and the consumer will seek an amicable resolution. If this is not possible, the court with subject-matter and territorial jurisdiction will be competent, and Croatian law will apply. Disputes may also be resolved before the Court of Honour of the Croatian Chamber of Economy or other mediation centres. 

Consumer disputes may be resolved through the European Commission's ODR platform at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR. 

By accepting these Terms of Use, the consumer also accepts all other terms and provisions stated on www.locsandbraids.art. A consumer who does not agree with any part of the pre-contractual information or the Terms of Use is asked not to use the website or enter into a sales contract. 

DEV&ART d.o.o. reserves the right to change these Terms of Use and rules without prior notice. The Terms of Use comply with the laws of the Republic of Croatia and the European Union acquis. 

Where the buyer is a legal entity, the consumer protection rules in these Terms of Use and the Consumer Protection Act do not apply. 

The rules concerning consumers' written complaints do not apply to legal entities, which are subject to the Civil Obligations Act and the Electronic Commerce Act. 

Cookies

We will retain and evaluate information about your recent visit and how you used different parts of our website for analytical purposes, to understand how users use our website. 

To maintain our website and ensure that it functions as expected, DEV&ART d.o.o. uses technology known as "cookies". Cookies are small files sent to your computer that we can access later. They may be temporary or persistent. Cookies allow you to browse our website easily and see results relevant to you. They show us what interests you and other visitors, helping us improve the website. Read more about cookies at locsandbraids.art/pravila-o-kolacicima.

General Personal Data Protection Terms

General provisions

The General Personal Data Protection Terms concern the personal data of individual users, as data subjects, provided on the website and processed by DEV&ART d.o.o., Ulica Ivana Meštrovića 35, 10360 Sesvete, through their use of www.locsandbraids.art. DEV&ART d.o.o. collects personal data, for example, to conclude and perform sales contracts, keep order records, uniquely identify users, analyse its business, carry out marketing, deliver products, prepare sales documentation, provide technical support and authorise credit and debit card payments. 

As the provider of www.locsandbraids.art, DEV&ART d.o.o. is committed to protecting privacy and personal data. Users are asked to read the Terms of Use to understand what data DEV&ART d.o.o. collects and how and why it is used. 

Users are asked to read the General Personal Data Protection Terms carefully. By providing personal data through www.locsandbraids.art and accepting its Terms of Use, the user confirms that they have read, understood and accepted the General Personal Data Protection Terms and consent to the collection, processing and use of their personal data in accordance with the General Terms and Conditions. 

Users who do not agree with the Terms of Use and the General Personal Data Protection Terms must leave and refrain from using www.locsandbraids.art. 

Matters not specifically governed by the General Personal Data Protection Terms are governed by the Terms of Use of www.locsandbraids.art. 

Changes to the General Personal Data Protection Terms

DEV&ART d.o.o. may amend or supplement the General Personal Data Protection Terms at any time by publishing the amended text on www.locsandbraids.art. Changes take effect immediately upon publication. 

Before providing personal data, users, as data subjects, are responsible for reviewing the current General Personal Data Protection Terms available on www.locsandbraids.art. 

Personal data processed and how it is used

These General Personal Data Protection Terms explain how DEV&ART d.o.o. processes your personal data. DEV&ART d.o.o. is committed to protecting your personal data and processing it in accordance with the General Data Protection Regulation and the Act on the Implementation of the General Data Protection Regulation. Please read these rules carefully to understand why and how we collect your personal data and how it will be used. 

DEV&ART d.o.o. is the controller of your personal data. You can contact us by email at contact@devart.hr.

Purposes for processing personal data 

We process your personal data to comply with legal requirements, perform a contract, take steps before entering into a contract, or pursue our legitimate interests, unless those interests are overridden by individuals' interests or fundamental rights and freedoms requiring protection of personal data. If we cannot process personal data on these legal grounds, we will request your consent. Where processing is based on consent, you may withdraw it at any time. Please notify the controller of your withdrawal by email at: contact@devart.hr. Withdrawal will not affect the lawfulness of processing based on consent before it was withdrawn. 

We process your personal data where necessary to establish and fulfil rights and obligations arising from a sales contract, for marketing, and to improve our business and your experience (for example, when you buy or order products and/or services, contact customer service, subscribe to our newsletter, or complete a survey about our products and services). 

We mainly collect personal data directly from you when you order products or services or complete a form on the DEV&ART d.o.o. website. 

Categories of personal data 

When concluding a sales contract, we need information such as your first name, surname and address to fulfil our obligation to deliver products and services. We may also request additional personal data, such as a delivery address; financial information, including credit or debit card details or other payment information provided when completing forms on DEV&ART d.o.o. websites, making a payment or communicating with us by telephone or email; your purchase history of DEV&ART d.o.o. products and services; and any additional information you choose to share voluntarily. 

Your rights 

Your rights are as follows: 

Right of access: you have the right to obtain confirmation of whether we process your personal data and, if so, access to that data. Access information includes, among other things, the purposes of processing, the categories of personal data concerned, and the recipients or categories of recipients to whom it has been or will be disclosed. This is not an unconditional right; other individuals' interests may limit your right of access. 

You have the right to receive a copy of the personal data being processed. We may charge a reasonable fee based on administrative costs for additional copies you request. 

Right to rectification: you have the right to have inaccurate personal data corrected. Taking account of the purposes of processing, you may have incomplete personal data completed, including by providing a supplementary statement. 

Right to erasure ("right to be forgotten"): under certain conditions, you have the right to have your personal data erased, and we are required to erase it. 

Right to restriction of processing: under certain conditions, you have the right to restrict processing of your personal data. The data will then be marked accordingly and may be processed only for specified purposes. 

Right to object: under certain conditions, you may object at any time to processing of your personal data on grounds relating to your particular situation, or where data is processed for direct marketing, and request that we stop processing it. 

Right to data portability: under certain conditions, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit it to another controller without hindrance from us. 

To learn more or exercise any of the above rights, please contact DEV&ART d.o.o. at contact@devart.hr. If you believe your rights have been violated, you may contact the Croatian Personal Data Protection Agency. 

Personal data retention 

We store the personal data we collect about you in a secure environment. Your data is protected against unauthorised access, disclosure, use, modification or destruction by any organisation or individual. 

Data collected for the purposes above will be retained only as long as necessary for those purposes. Your data will not be kept in an identifiable form for longer than DEV&ART d.o.o. reasonably considers necessary for the purpose for which it was collected or processed. Certain personal data will be retained for the period required by laws or regulations binding on DEV&ART d.o.o. If court, administrative or out-of-court proceedings have begun, data may be retained until their conclusion, including any period for exercising legal remedies. 

If you have consented, we will process your personal data until you withdraw that consent. If you make a justified objection to processing based on legitimate interests, we will not process your personal data in the future. 

Recipients of personal data 

We may also share your personal information with trusted partners who maintain our IT system or provide services on behalf of DEV&ART d.o.o., such as marketing, finance, advertising, payment processing, delivery and other services in and outside the store. Under the relevant contracts, these providers must use the entrusted data only in accordance with our instructions and solely for our expressly specified purpose. They must also protect your data appropriately and treat it as confidential business information. 

In some cases, partners providing services on behalf of or for DEV&ART d.o.o. may process your data outside the European Union. Our contracts with them require particular safeguards in accordance with the regulations in force in the European Union.